Customer Survey

Dear Neighbor,

We at Joe’s Auto Service want you to be a very satisfied customer. We appreciate your business, and would like to take this opportunity to stop and ask for your report. We want to be your neighborhood service center.

To help us serve you better … Please fill out this brief questionnaire. Thank you for your response.

Today's Date
Date of Service

Your Name (required)

Your Telephone Number

Your Email (required)


1. Were you greeted promptly and treated courteously by our managers?
Very SatisfiedSomewhat SatisfiedDissatisfied

2. Did our managers clearly explain the recommended repairs?
Very SatisfiedSomewhat SatisfiedDissatisfied

3. Did you have any work performed during this visit?
Very SatisfiedSomewhat SatisfiedDissatisfied

4. Was your job finished on time?
Very SatisfiedSomewhat SatisfiedDissatisfied

5. Was the work done correctly the first time?
Very SatisfiedSomewhat SatisfiedDissatisfied

6. Overall, was our work satisfactory?
Very SatisfiedSomewhat SatisfiedDissatisfied

7. Were the charges within estimate?
Very SatisfiedSomewhat SatisfiedDissatisfied

8. Would you recommend our services to others?
YesNo

9. Would you like us to call you for further discussion?
YesNo

10. Which location did you visit?

11. How did you first contact Joe's Auto Service concerning your visit?
TelephoneVisit to location

12. If you contacted by phone, approximately how many rings did it take before the phone was answered?
Less than 2 ringsMore than 2 ringsNot sure

13. How did you hear about us?
MailNewspaperBillboardRadioTOPSPennysaverother

Additional comments or suggestions: