Customer Survey

Dear Neighbor,

We at Joe’s Auto Service want you to be a very satisfied customer. We appreciate your business, and would like to take this opportunity to stop and ask for your report. We want to be your neighborhood service center.

To help us serve you better … Please fill out this brief questionnaire. Thank you for your response.

Today's Date
Date of Service

Your Name (required)

Your Telephone Number

Your Email (required)


1. Were you greeted promptly and treated courteously by our managers?
 Very Satisfied Somewhat Satisfied Dissatisfied

2. Did our managers clearly explain the recommended repairs?
 Very Satisfied Somewhat Satisfied Dissatisfied

3. Did you have any work performed during this visit?
 Very Satisfied Somewhat Satisfied Dissatisfied

4. Was your job finished on time?
 Very Satisfied Somewhat Satisfied Dissatisfied

5. Was the work done correctly the first time?
 Very Satisfied Somewhat Satisfied Dissatisfied

6. Overall, was our work satisfactory?
 Very Satisfied Somewhat Satisfied Dissatisfied

7. Were the charges within estimate?
 Very Satisfied Somewhat Satisfied Dissatisfied

8. Would you recommend our services to others?
 Yes No

9. Would you like us to call you for further discussion?
 Yes No

10. Which location did you visit?

11. How did you first contact Joe's Auto Service concerning your visit?
 Telephone Visit to location

12. If you contacted by phone, approximately how many rings did it take before the phone was answered?
 Less than 2 rings More than 2 rings Not sure

13. How did you hear about us?
 Mail Newspaper Billboard Radio TOPS Pennysaver other

Additional comments or suggestions: